Service Continuity Management

Do you know which ICT systems are the most critical to your school? If an accident caused them all to fail, would you know where to start to restore the service?

Service Continuity Management is what helps you prepare a fallback plan for when the unexpected happens.

SCM 1.1 Aim

The aim of this section is to introduce the topic of Service Continuity Management and to help you implement the process in your school with a minimum of preparation and training.

SCM 1.2 Objectives

The objectives of this section are to enable you to:

• understand the concept and benefits of Service Continuity Management
• understand what is involved in the process of Service Continuity Management
• understand the roles and responsibilities in Service Continuity Management
• implement a basic Service Continuity Management process in your school
• continue to operate this Service Continuity Management process
• identify useful measurements to gain benefit from the Service Continuity Management process you have implemented
• review your implementation and summarise your progress.

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To access the full EdFITS content, sign up for one of our subscription packages

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